Welcome to Zayla Tours  – Terms and Conditions

Thank you for considering Zayla Tours  for your travel experience in Tanzania. These terms and conditions lay out the guidelines and rules for using our services. By proceeding with your travel reservation, you acknowledge and agree to these Terms and Conditions. We kindly ask you to carefully read through this document before finalizing your reservations.

Bookings

When making a reservation with Zayla Tours , a written travel agreement is required, which can be transferred electronically. This agreement encompasses all participants listed in the reservation, and the person making the reservation accepts responsibility for all participants’ contractual obligations. The acceptance of the travel agreement is confirmed in writing by Zayla Tours , and a written confirmation will be sent to you via mail.

Payments

Upon completing your tour reservations, a deposit of 50 percent of the tour price is due within 14 days. The remaining tour price should be settled 30 days before the tour’s commencement, alongside your reservation number. Last-minute bookings within 30 days of the tour’s start require full immediate payment. Failure to pay the full amount or missing the payment deadline releases Zayla Tours  from its obligations, allowing us to retain the deposit.

Changes in Price and Services

Changes to the agreed-upon tour content will be promptly communicated to participants. In some cases, depending on severity and circumstances, Zayla Tours  may offer a complete refund. We reserve the right to adjust the tour price due to changes in currency exchange rates, national park fees, entry fees, taxes, and transportation costs. Such adjustments are only possible if more than a month remains between contract acceptance and the tour’s start. Price changes or changes in essential services can occur up to 14 days before the tour begins.

Cancellation by Customer

Cancellations must be made in writing and will be processed upon receipt by Zayla Tours . The cancellation policy is as follows:

Cancellation before 30 days of tour start: 50% of the tour price.

Later cancellations: 75% of the tour price.

Deposits for cabins, lodges, and flights are non-refundable.

No-show or failure to utilize services results in no refund. Zayla Tours  may determine saved services on an individual basis.

Cancellation by Tour Operator

Zayla Tours  may cancel a tour contract under specific circumstances:

For an important reason, if a participant disrupts the tour according to the requirements, with no refund.

If the minimum participant count is not met up to 30 days before the tour, a cancellation notice is provided, and the deposit is refunded.

Liability of Tour Operator

Zayla Tours  is accountable for thorough preparation, accurate service delivery, and proper management of vendors and partners. However, we’re not liable for services provided by transportation carriers. Participants are responsible for adhering to destination country regulations and obtaining adequate insurance coverage.

Special Outdoor Risks

Adventure tours involve potential hazards such as rough terrain, adverse weather, animals, and outdoor activities. Participants understand and accept these risks, engaging at their own responsibility and risk. Adequate knowledge and preparedness, including first aid training and travel medicine kits, are strongly advised.

Duty to Participate

Participants are responsible for preventing damages during the tour, promptly reporting complaints, and following all tour regulations. Information on local associates will be provided, and participants must report any discrepancies.

Passport, Visa, and Health Regulations

Participants are accountable for complying with passport, visa, and health regulations essential for tour participation. Zayla Tours  is not liable for visa issuance. Awareness of health requirements and vaccinations is crucial, and non-compliance doesn’t warrant a cost-free cancellation.

Note:

In cases of unforeseen forces beyond control, Zayla Tours  may cancel the tour contract or alter the tour route. Such events include war, natural disasters, technical defects, or governmental restrictions.

We appreciate your interest in Zayla Tours  and look forward to providing you with an unforgettable adventure in Tanzania!!!.